FREQUENTLY ASKED QUESTIONS
CopyScan optimizes small business.
We know that ‘behind the scenes,’ every entrepreneur relies on trusted vendor partners to provide services that keep their customers happy and loyal. We are experts at process efficiency and strive to become extensions of your brand.
CopyScan is proud to be on a very short list of preferred vendors for companies all across South Florida.
Rest assured, your small business is in good hands with CopyScan. Here are answers to a few frequently asked questions we’ve receive from business owners like you:
How can you help my business grow?
Companies of all kinds need more than simple B2B outsourcing. Just like any successful business plan, we specialize in a few things and we make sure we do them better than anyone else here at CopyScan. Our small business roots were planted in legal and litigation services, so we are proud of our reputation for providing quality document management services. CopyScan now serves all kinds of businesses with electronic document services, graphic design, audio-visual transcription, mailing projects and database management.
You do a lot of stuff! How do you charge for your services?
Depending on the project, we can provide you with an accurate quote with just a quick phone call. We’ve been providing full-scale document services more than any other company in the area, so you’ll never receive a “ballpark” quote with surprise charges at the end of a job. What’s more, we never outsource our services to another company. Everything we do is produced inside our secure facility near downtown Ft. Lauderdale. From start to finish, your jobs will be completed on time and within your budget.
How will I be billed? What are your payment terms?
CopyScan offers a variety of payment terms, depending on the scope of your business. We also accept Visa, MasterCard and American Express.
How fast can you get my job done?
No matter what your deadline is, CopyScan will deliver. We also won’t charge you for last-minute changes or rush delivery. Our facility runs 24 hours a day, seven days a week, so our staff is ready to get started whenever you are!
It’s hard to know who’s running things at a lot of companies I do business with. They change staff all the time! Who do I call if I have a question about my order?
The CopyScan team is full of document management veterans who have been with us a long time. We invest time, energy and training in our talented staff and will assign you with a single dedicated staff member you can always call on.